HinterBlog

June 8, 2009

The woes of a neighbor’s mower

Filed under: General — bilbo @ 10:26 pm

So, I am typing along on ASMBE and I hear the neighbor mowing his lawn. Normally nothing of concern and I clickety clack along as I muse ont he finer points of a squirrel with mistaken identity of a lab rat. Lo and behold, I hear the sound of a lawn mower grinding and chewing on something decidedly not flora related, nay, dare I say decidedly metallic. I go to investigate as his mower has gone quite outside the garden window of my office. Sure enough, there he stands before a shredded cable. A cable which should have been buried over three years ago.

Enter the Technician
Sure, I think, we have business class and should recieve priority. Especially so since it is a simple patch. Enter the call at 7pm on a Friday and the dispatcher says “Sure! Between 10 AM and 1 pm tomorrow”. O.k. Never one to leave a bad thing alone, Linda and I spring into action. We splice, we tape, we strip the wire…to no avail. Despite our best efforts we will need to wait for the tech on the marrow.

He calls at 9:30 to say he will be hear at 10:30. We get ready as they may need to string an entire new cable. 10:30…11:30…12:30…1:30….O.k. here they missed the window so we call. “Oh,” says the dispatcher, “I cannot contact the tech. He is not answering his phone or pager. We will get the tech supervisor out there to see wha is going on.” We thank her and wait for the promised call in 5-10 minutes…and wait. An hour later we call back. Different person, same story. We wait again for the promised call….we bgin calling every 1/2 hour.

Finally, the tech shows up at 7 pm and runs a splice. It takes 10 minutes. This is no exaggeration. He could have done this on the way to work this morning he jokes…

4 Comments

  1. Typical

    Comment by scott — June 9, 2009 @ 9:33 am

  2. thats really poor service
    hope you didnt give him a tip:.)

    Comment by Alan Hume — June 11, 2009 @ 2:41 am

  3. When my cable provider did this, I went to another cable provider. Of course, some communities have monopolies set up way back when, but many of these have run out with time. Are you in a monopoly area?

    -clash

    Comment by clash bowley — June 12, 2009 @ 9:14 am

  4. The only other option is AT&T and it is very expensive. They have made restitution though and although I am not happy I think I came out ahead. Still, grrr.

    Comment by bilbo — June 13, 2009 @ 9:16 am

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